Application Support Analyst
Location: Pittsburgh, PA

Howard Hanna is currently seeking an Application Support Analyst in the Pittsburgh, PA area.  The Application Support Analyst will be responsible for providing support for all accounting applications including Profit Power and Great Plains.  This position is responsible for ensuring that all application availability is maintained and supported according to defined processes.  The individual will assist with data maintenance, creating reports and ad hoc queries.  The ideal candidate will have 1-3 years relevant application production support in a technical environment.

Essential Duties: (other duties may be assigned)

  • Manage daily support activities
  • Manage incoming work by logging service requests
  • Works with business and technical resources in deploying and maintaining new or existing applications
  • Provide after-hours support as needed
  • Work with vendors on application platform related issues / enhancements

Required Experience and Qualifications

  • 1-3 years of experience in production system and application support
  • Excellent knowledge of SQL
  • Excellent knowledge of Microsoft Access and Excel
  • Strong analytical, troubleshooting and problem-solving skills
  • Experience in multitasking and providing premium support to business users
  • Effective and strong communication skills
  • Demonstrated ability to prioritize tasks and manage time to meet assigned deadlines
  • Bachelor’s Degree in Computer Science or related fiend preferred

Please send resumes to itjobs@howardhanna.com


Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.